Sheffield Chamber of Commerce and Industry

During the current climate it is essential
that businesses manage their customer
relationships effectively. If not, customers
will rapidly find other suppliers.

This course develops customer
awareness and covers the importance
of broadening and deepening the
relationship with customers.

Delegates who attend this training course
will learn how to:

Retain existing customers through
effective customer service; reduce
customer attrition and how to focus more
on proactive opportunities rather than
reactive fire-fighting, crisis management,
failure analysis, and the negative high
pressures to win replacement business.