Sheffield Chamber of Commerce and Industry

During the current climate it is essential businesses manage their customer relationships effectively.  If not, customers will rapidly find other suppliers.

This course develops customer awareness and covers the importance of broadening and deepening the relationship with customers.

Delegates who attend this training course will learn how to:

• Retain existing customers through effective customer service
  
• Reduce customer attrition and how to focus more on proactive opportunities rather than reactive fire-fighting, crisis management, failure analysis, and the negative high pressures to win replacement business