Jobs at the Chamber

Current vacancies at the Chamber

Account Manager (Membership Services)

Reporting to: Membership Manager

Start date: April/May 2024

Application closing date: 26th February 2024 at 5pm

Remuneration package:

  • £24,000 to £26,000 per annum (based on experience)
  • Performance-based commission/bonus
  • Flexible working policy including work-from-home
  • 25 days annual leave + Bank holidays + Christmas shutdown
  • Contributed pension
  • Life assurance
  • Health plan
  • Subsidised travel
  • Discounted gym membership

Purpose of the job:

The Sheffield Chamber of Commerce (SCCI) membership team is the heartbeat of the Sheffield business community. It is the outward-facing, customer service function that engages with organisations across Sheffield adding value and purpose across the membership function.

Your key responsibilities will centre around professional and consistent member communications across telephone, email, and face-to-face interactions (including events and networking) to support the retention of businesses within the membership function, understanding customer needs and tailoring the most appropriate Chamber services.

Duties include onboarding new members, account managing existing members, exploring tailored member services, and supporting the pursuit of new business opportunities in partnership with the membership team.

Specific scope of work includes:

  • Support the membership function to provide first-class, inspiring, and personalised customer service building rapport with a key focus on membership benefits and customer retention
  • Onboarding of new businesses within the membership function
  • Engage with members offering resignations to retain them within the membership function
  • Meet key departmental targets focused on member retention and tailored member services
  • Maintain appropriate records on members and activities through the company CRM system
  • Answer inbound phone calls and emails from both members and prospective members acting as the main point of contact for membership enquires
  • Act as the main point of contact for all SCCI affinity partners
  • Provide information on market trends within the Sheffield business community of products and services that could/should be included in the SCCI affinity portfolio taking into consideration current and future SCCI members
  • Support and work in collaboration with other SCCI departments where appropriate
  • Attend SCCI and associated partner events, where appropriate, acting as a brand ambassador
  • Support the whole organisation to cross collaborate on lead generation and maximise commercial opportunities
  • Other duties as assigned from time to time

Skills and experience required:

  • Previous experience in a customer service focused role – i.e., Customer Services, Account Management, Sales, Retention  
  • Have excellent customer service and communication skills, both verbal and written
  • Proven experience of working with and exceeding KPI’s and objectives
  • Be able to build trusted business relationships with a wide range of people and organisations across industry sectors
  • Be friendly, honest, and have a natural ability to build rapport
  • Have the ability, confidence, and attitude to get things done quickly and to a high standard, using your own initiative
  • Knowledge and networks within the Sheffield business community is desirable but not essential

Standards of performance and behaviour

  • Positive outlook
  • Keeps busy
  • Self-motivated
  • Willingness
  • Nothing too much trouble
  • Doesn’t shortcut process
  • Believes in the brand and mission
  • Team player
  • Puts in extra effort
  • Is flexible when required

How to apply

Please submit a formal application containing an up-to-date CV and cover letter to Lauren Robinson, Membership Manager