Breakfast Bites. Say the Hard Things Well – Feedback That Drives Performance

Build confidence to tackle difficult conversations professionally.

Every workplace involves challenging conversations. Whether it's addressing poor performance, managing conflict, delivering constructive feedback or leading people through change, these discussions can often feel uncomfortable.

Avoiding difficult conversations rarely solves problems. When handled well, however, they can strengthen relationships, improve performance and build trust across teams.

This Bitesize Workshop will provide you with the confidence, structure and practical tools to approach difficult conversations positively and professionally.

During this interactive workshop you will:

• Understand why constructive feedback is essential for individual and organisational success.
• Recognise why conversations become difficult and how to prepare effectively.
• Deliver clear, specific and behaviour-focused feedback with confidence.
• Use practical frameworks, including the Situation–Behaviour–Impact (SBI) model, to structure conversations.
• Manage emotional responses, conflict and defensiveness professionally.
• Practise techniques through realistic workplace scenarios.
• Develop an action plan to apply your learning immediately back in the workplace.

Who should attend?

Ideal for:

• Managers
• Team leaders
• Supervisors
• HR professionals
• Anyone responsible for leading or supporting others

What you'll gain

You'll leave with greater confidence to handle challenging conversations in a way that strengthens relationships, improves accountability and encourages positive change.