Free Business Seminar- What is a CRM?

19th August 2012

You may be thinking: • What exactly is a CRM and how does it work? • Is it necessary for my organisation to implement one of these? • How could my organisation benefit from one? CRM stands for Customer Relationship Management and is becoming increasingly popular in todays competitive climate.

It is used by organisations for a number of reasons for example; sales, marketing, funding, client management or lead generation. CRM brings relevant information together for the use of everyone in an organisation. This typically leads to higher customer retention levels and an increase in quality of customer relationships, which both have associated benefits for an organisation _______________________________________________________________________ We would like to invite you to join us at this free business seminar. Delivered over a complimentary lunch, you will be able to gain information and guidance on CRM and how it could work for you. The seminar will be delivered by John Wiseman. John is a freelance CRM Consultant and trainer working with organisations in the private, public and voluntary/community sector. This is an opportunity for any questions you may have about CRM, but didn't know who to ask! _______________________________________________________________________ The seminar will be held at SIL Solutions Head Office, Leopold Street, Sheffield, S1 2GY on Monday 6th August from 12:00pm. A complimentary lunch will be provided and there will be opportunity for open networking after the seminar. There are only a limited amount of places available. To book your place please contact Rachel Plummer on (0114) 249 9959 or e-mail

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