Free Sales Masterclass Taster

19th August 2012

Please attend our FREE breakfast taster session to find out more about this new course which is due to start in the new year.

Course Structure This three day masterclass is designed to run one day a week over three weeks as an open course, with learners from various organisations sharing best practice and ideas. This approach enables the learner to put into practice their learning and report back to the group their experience and success. All sessions are taught through a mixture of activity and learning to suit all learning styles and achieve maximum benefit for the learner. All sessions will be focused on committing to action, planning activities for success and reviewing outcomes at the next session. Time is also allowed for learners to reflect on and discuss their learning with colleagues. It is also a practical course that aims to develop the skills and behaviours that build confidence and assertiveness. By the end of the course delegates will be able to: Identify and practice 9 essential people skills Recognise and use 3 key channels of communication List and interact with 4 basic customer personality types Demonstrate a positive and professional attitude at work Source and manage good qualified leads to maintain an active diary Demonstrate assertiveness and exceptional customer focus Build and maintain rapport to develop effective customer relationships Use behavioural flexibility to sell to more personality types Structure powerful win-win negotiations Read language, gestures, eye and tonality patterns to understand the customer from his or her point of view Effectively tailor the sales approach to achieve more predictable and desirable results Recognise and practice the six basics of selling - from getting attention to closing the deal Research and know the product, the competition and the market Prepare and structure effective sales presentations and proposals Identify and practice the seven stages of influence Monitor, evaluate and review sales outcomes for continued success Construct and action a customer communication strategy Who should attend? This course is designed to meet the needs of people at all levels, whether they have no experience in sales or have been in sales for many years and need to develop their sales to achieve more predictable and desirable results. Breakfast included Email training@scci.org.uk to book!

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