Home moves ‘made smoother’ with new Keebles LLP residential app
15th September 2020
Leading Yorkshire law firm Keebles LLP has launched a new residential conveyancing smartphone app to support estate agents and home movers across the Yorkshire region.
The Keebles App is an interactive service which provides transparency and live updates during a home move and enables the majority of paperwork to be sent and signed electronically.
The app is designed to further enhance customer service and efficiency and has been developed for use with Keebles’ Residential Conveyancing clients following successful trials and positive feedback from clients.
It features a WhatsApp style messaging service, enabling solicitors and clients to communicate directly through the app. It also allows clients to track progress easily with a ‘steps’ function which ticks off each part of the process as it is completed.
Buyers can keep a permanent electronic record of documents by keeping the app on their phone or tablet after the sale has been completed.
Mike Ramsden, Keebles’ Business Development Officer, oversaw the app’s development. He said: “This new technology allows us to conduct 99 per cent of the conveyancing process from start to finish on the app.
“The messaging service will speed up the time taken to respond to clients who want to know where we are with their file. It allows us to add a further dimension to our client communication, allowing us to get vital messages to our clients in a quicker, smarter, more efficient way.
“As a people-focused firm which prides itself on its client care, the app will allow us to further enhance the way we communicate with our clients, while maintaining a level of human-to-human contact – either over the phone, via email or in person – which remains vital to the conveyancing process.”
Keebles’ residential property team specialises in sales, purchases and re-mortgages. As well as acting for clients in Yorkshire, the team also acts for clients all over the country.
Mike added: “We’ve seen a huge take-up in the first few weeks and clients who have sold a property before are really appreciating how different it is to the last time they went through the conveyancing process.
“The app also means that when clients come to sell the property, everything is there for them to access whenever they need to.”
Bonita Wolfenden, Keebles’ Partner and Head of Residential Conveyancing in Sheffield, said: “We are delighted to be able to offer this new service to our clients.
“It’s a huge leap forward for us as a team. Although the app will never replace the value of direct client contact, it will increase efficiency and allow us to provide an as-live update throughout the conveyancing process so that our clients will be kept up to speed at the click of a button.”
The mobile phone App is free to download for Android and iOS phones or tablets, with a desktop version also available.
For more information on Keebles LLP Residential Property Department, visit https://www.keebles.com/individuals/residential-conveyancing/ or call 0114 276 5555.