Rotherham Based CMD Ltd Impresses with Customer Service Levels

13th August 2013

CMD Ltd has received a glowing report after the Rotherham based firm surveyed over 400 of its customers and asked them to rate the company's customer service levels.

The survey revealed that the top three values most important to CMD's customers are the company's approachability; product and service quality and that CMD are British manufacturers. Wholly British owned CMD has been operating in Rotherham since 1984 and this heritage is clearly important to customers. The survey was not just an opportunity for CMD to ask their customers how well the company was serving them, it was also a chance for CMD to spot areas which require improvement and to avoid the common trap of complacency which many companies fall into. As well as asking customers about their thoughts on its services, CMD also asked its customers what they thought about the products the company produces, and asked for suggestions for improvement. This information will enable CMD to review its current product range and look at developing future products which will be designed with customer feedback in mind. Steve Cole, Managing Director at CMD Ltd, said: -Listening to our customers is something we pride ourselves on at CMD and this survey was an excellent chance for us to see what we are doing right, and which areas need improvement. We are delighted that our customers see us as offering quality, British made products and that our team is friendly and approachable. However, there are still many ways in which we can improve and this survey has given us a valuable insight into what we need to do to keep our customers happy and to keep moving our business forward.   For more information on CMD please visit

You might also be interested in

6 Key Priorities to Help our Business Community Bounce Back

Fri 4th December 2020

Alexis Krachai, Interim Executive Director of Sheffield Chamber and Co-chair of Sheffields Covid-19 Business Response Group (BRG) presents the BRGs Business Recovery Plan to Sheffield City Councillors.

Have your say on Connecting Sheffield plans

Thu 3rd December 2020

Sheffield Chamber is encouraging businesses to get involved with the Connecting Sheffield consultation.

Could the government pivot to a regional-focused SME lending programme post-CBILS?

Thu 3rd December 2020

BTG Advisory, Partner, Karl Hodson gives an update on what may be introduced after the Coronavirus Business Interruption Loan Scheme.

BCC: Government must support businesses

Thu 3rd December 2020

British Chambers of Commerce calls for the government to give businesses more evidence, support and clarity to weather Coronavirus restrictions and help power our economic recovery.