Sheffield Chamber Retains Customer First Standard
23rd August 2017
Sheffield Chamber are pleased to announce that they have retained the Customer First Standard following an external assessment which took place in August.
'Putting the Customer First' is the National Standard for Customer Service. The criteria is developed to assess how a business manages its customer relationships, market awareness and how they develop their people. Feedback from the assessor was extremely positive, he commented -the new structure affords far better choice allowing members to select what they want and need. The testimonials from members across all services demonstrates the impact that being part of the Chamber affords members, which is a meaningful return on investment. He added -having assessed SCCI on several occasions it is tonic to see real progress in terms of customer engagement and sustainability, achieved because the organisation remains relevant and important to the members they serve. Brenda Jordan, Operations Director at Sheffield Chamber of Commerce, said: -Our re-assessment has come at an important time of year after launching our new membership offering in October 2016. It is pleasing to hear great feedback from our members who appreciate the service based offer which now gives them a choice of benefits, support and services to suit their own business needs. -The Chamber team are extremely proud that we have once again achieved this standard and it has reinforced that our new offering is successfully helping us achieve our core aims and objectives to support, grow and connect Sheffield business. For more information on Sheffield Chamber membership call 0114 201 8888 or visit www.scci.org.uk.