Sheffield CSP & MSP Amvia continues to roll out Teams Calling to its customers

6th October 2021

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Wouldn’t it be amazing if you could have just one system that works as your telephone/VoIP system, video meeting/conferencing platform and collaboration tool, and it integrates into Microsoft Outlook and Microsoft 365 seamlessly?

Well, the chances are you already have it. It’s called Microsoft Teams and is part of the Microsoft 365 suite of cloud products and services, and Teams Calling will turn it into your phone system. Simple.

Many VoIP systems will “integrate” with Teams, but why have a second system for making telephone calls when you can do it from the same system you use for staying close to customers, suppliers and colleagues via video, collaboration and chat? Why not just make telephone calls directly from Microsoft Teams?

Amvia can help put that in place and has already done so for multiple organisations throughout the UK.

What’s more is that the seamless integration between Teams and Outlook means that your Outlook contacts instantly become your phone system contacts, no more adding contacts to multiple directories. Teams will just pick up the data from Outlook.

So what can Teams Calling do? Can it genuinely replace a traditional or VoIP phone system? Yes, it can.

Can I have a handset? - Yep
Can I create Hunt Groups? – Yep
What about Call Queues? – No problem
And Call forwarding, Voicemail, Do Not Disturb? – Too right, it’s all there

It can even become a Call Centre or Omni Channel Contact Centre. Once it does, the seamless integration into the rest of your organisation through Microsoft 365 becomes so much simpler.

Amvia is a Microsoft Partner and has years of VoIP and telephony experience. With the copper and ISDN switch-off happening in 2025, why not extend Microsoft Teams if you’re considering a VoIP system? You’re already paying for it as part of your Microsoft licensing. We can help you with that.

Amvia is a full-service MSP/CSP with customers ranging from global players such as eharmony and HBO to local Sheffield institutions such as Birkdale Prep School and HotHouse Beauty (owners of St. Moriz and Kids Stuff brands). Amvia services and solutions cover Leased Lines, Business Broadband, Bonded Broadband, Business Mobiles & VoIP, Microsoft 365, Business Cyber Security & Business Energy.