WorldHost Principles of Customer Service - Free Taster Session

19th August 2012

Free taster session to launch our new 1 day training course, the WorldHost Principles of Customer Service.

We are holding a FREE 1 hour overview and training session, extracted from the Principles of Customer Service, to demonstrate the quality of this world-class customer service course. Employers are invited to attend at either 9:30am or 1:30pm. The sessions will include an overview of the WorldHost course, followed by a module from the course. Following the session, there will be ample time to discuss any further requirements, and time to network with fellow participants. The Principles of Customer Service programme is engaging and energetic, combining a comprehensive blend of interactive training tools; including role plays, DVD and CD scenarios. This one day WorldHost programme is suitable for all industries where front-line customer service is essential to business success. The course is appropriate for a wide range of candidates, from those entering a customer focused role for the first time, through to experienced service professionals. Course content: • Introduction to the Principles of Customer Service workshop • Hello and welcome using and remembering names • Working towards WOW first impressions • How effective is your communication the communication process • The power of listening why handle customer concerns • Tourism it's everybody's business the value of tourism • Now it's up to you five key commitments Going the Extra Mile (GEM) Please contact James for further details and to book your place: Tel: 07810 098452 Email: james@cenahospitality.com Web: www.cenahospitality.com

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